Microsoft Teams App
Introducing the DeskDirector for Microsoft Team App
Overview. Here is a 90 second overview of the DeskDirector for Microsoft Teams App (the DD teams app).. How does it work? The DD Teams app functions in two primary modes: Tech Mode and Client Mode. I…
Setting up Content Security Policy (CSP)
Content Security Policy for Teams App. As in Microsoft Teams, tab applications are hosted within iframe elements in Microsoft 365 app and Outlook web clients. DeskDirector makes use of Content Securi…
Installing the Microsoft Teams App (Tech)
Teams integration is only available for Silver, Gold and Platinum plans. The DeskDirector-Microsoft Teams integration brings your internal and support teams together, making cross-team collaboration…
Setting up Tags for Teams Discussions (Tech)
Start a conversation in Teams from a DeskDirector Ticket. We can start a discussion in a Teams channel by adding a custom tag to a ticket. This feature allows ticket agents to initiate an internal co…
Setting up DeskDirector for Microsoft Teams for your clients (Client mode)
Prerequisites. In Client mode, the app allows your clients to independently manage tickets, receive real-time updates, and personalize the app within their Microsoft Teams environment. Before proceed…
Branding the DeskDirector Teams App
The DeskDirector Teams app provides MSPs with the ability to brand and personalize the app to match their client portal's look and feel. This is a great way to ensure consistency and professionalism…
DeskDirector Teams App Notifications
When this feature is enabled for the Client or Tech Portal, real-time ticket update notifications can be sent to the clients or tech users. Client Portal. By default, notifications are enabled for al…
User Groups Integration with Microsoft Teams
Introduction. Integrating DeskDirector User Groups with Microsoft Teams enhances the user experience by providing group-specific ticket tracking, real-time notifications, and user synchronization dir…
Troubleshooting
"No Service Provider Found" Issue. Problem: When initializing the DD Teams app, you may encounter the following message: "No Service Provider Found". This error prompts you to contact your service pr…
Advanced topic: Setting up Tech & Client Mode in the same tenancy
DeskDirector Modes in Microsoft Teams: Tech Mode & Client Mode. With the DeskDirector app integrated into your Microsoft Teams organizational account, you can harness its functionality in two distinc…
Integrating Microsoft Teams with DeskDirector Tech Portal
Introduction. This document provides step-by-step instructions for integrating Microsoft Teams with the DeskDirector Tech portal. This integration enables users to utilize various Microsoft Teams fea…
Smart Alerts for Tech Users
This feature is currently under preview. Smart Alerts is an AI-enabled feature that, based on rules defined by users using natural language, immediately notifies them on Microsoft Teams when a new ti…
Release Notes - DeskDirector Teams App
Release 20250522 Google Gemini is now supported as the AI service provider. The Tag to Chat feature now opens the Collaborative Stageview when click on the ticket title of the new conversation messag…
Contact Support
CONTACT SUPPORT BY EMAIL. You can contact our support team for at support@DeskDirector.com. Use our Support Portal to update/see progress on your ticket. An account and ticket will be created in our…
