Microsoft Teams App

Introducing the DeskDirector for Microsoft Team App

Overview. Here is a 90 second overview of the DeskDirector for Microsoft Teams App (the DD teams app).. How does it work? The DD Teams app functions in two primary modes: Tech Mode and Client Mode. I…

Warwick Eade
Updated by Warwick Eade

Setting up Content Security Policy (CSP)

Content Security Policy for Teams App. As in Microsoft Teams, tab applications are hosted within iframe elements in Microsoft 365 app and Outlook web clients. DeskDirector makes use of Content Securi…

Warwick Eade
Updated by Warwick Eade

Installing the Microsoft Teams App (Tech)

Teams integration is only available for Silver, Gold and Platinum plans. The DeskDirector-Microsoft Teams integration brings your internal and support teams together, making cross-team collaboration…

Warwick Eade
Updated by Warwick Eade

Setting up Tags for Teams Discussions (Tech)

Start a conversation in Teams from a DeskDirector Ticket. We can start a discussion in a Teams channel by adding a custom tag to a ticket. This feature allows ticket agents to initiate an internal co…

Warwick Eade
Updated by Warwick Eade

Setting up DeskDirector for Microsoft Teams for your clients (Client mode)

Prerequisites. In Client mode, the app allows your clients to independently manage tickets, receive real-time updates, and personalize the app within their Microsoft Teams environment. Before proceed…

Warwick Eade
Updated by Warwick Eade

Branding the DeskDirector Teams App

The DeskDirector Teams app provides MSPs with the ability to brand and personalize the app to match their client portal's look and feel. This is a great way to ensure consistency and professionalism…

Andy Chen
Updated by Andy Chen

DeskDirector Teams App Notifications

When this feature is enabled for the Client or Tech Portal, real-time ticket update notifications can be sent to the clients or tech users. Client Portal. By default, notifications are enabled for al…

Andy Chen
Updated by Andy Chen

User Groups Integration with Microsoft Teams

Introduction. Integrating DeskDirector User Groups with Microsoft Teams enhances the user experience by providing group-specific ticket tracking, real-time notifications, and user synchronization dir…

Andy Chen
Updated by Andy Chen

Troubleshooting

"No Service Provider Found" Issue. Problem: When initializing the DD Teams app, you may encounter the following message: "No Service Provider Found". This error prompts you to contact your service pr…

Andy Chen
Updated by Andy Chen

Advanced topic: Setting up Tech & Client Mode in the same tenancy

DeskDirector Modes in Microsoft Teams: Tech Mode & Client Mode. With the DeskDirector app integrated into your Microsoft Teams organizational account, you can harness its functionality in two distinc…

Andy Chen
Updated by Andy Chen

Integrating Microsoft Teams with DeskDirector Tech Portal

Introduction. This document provides step-by-step instructions for integrating Microsoft Teams with the DeskDirector Tech portal. This integration enables users to utilize various Microsoft Teams fea…

Andy Chen
Updated by Andy Chen

Ticket Summary for Tech Portal

This feature is currently under preview. This documentation walks through how to set up and customize the Tech Ticket Summary feature on DeskDirector Tech mode in Microsoft Teams. Step 1 - Setting up…

Andy Chen
Updated by Andy Chen

Smart Alerts for Tech Users

This feature is currently under preview. Smart Alerts is an AI-enabled feature that, based on rules defined by users using natural language, immediately notifies them on Microsoft Teams when a new ti…

Andy Chen
Updated by Andy Chen

Release Notes - DeskDirector Teams App

Release 20240720 Start scheduling meetings from the tagged tickets in the channel tab (Tech mode). Azure OpenAI is now supported as the LLMs provider. Improvements For admin tech portal users, an Adm…

Andy Chen
Updated by Andy Chen

Contact Support

CONTACT SUPPORT BY EMAIL. You can contact our support team for at support@DeskDirector.com. Use our Support Portal to update/see progress on yoru ticket. An account and ticket will be created in our…

Warwick Eade
Updated by Warwick Eade

Contact