Antivirus Blocking DeskDirector Portal Installation

There are some cases where we are seeing issues with Antivirus programs blocking the DeskDirector Portal Installation from completing. Programs such as WebRoot blocks the installation process with no message or notification displayed. This has been confusing for some of our users.

To ensure a smooth installation process, please ensure that the following paths (along with any sub folders) are whitelisted.

%Program Files(x86)%/ [your product name]

%Program Files%/ [your product name]

%LocalAppData%/SquirrelTemp

%LocalAppData%/deskdirectorportal

%appdata%\Microsoft\Windows\Start Menu\Programs\Startup

 

How did we do?

Diagnosing login problems using the new DDGetSID CLI tool

Troubleshooting your DeskDirector Portal installation

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