Antivirus Issues

In some cases we're seeing issues with Antivirus programs blocking the DD Portal Installation from completing. With programs such as WebRoot; the installation is being blocked with no message or notification displayed. This has been confusing for some of our users.

To ensure a smooth installation process please ensure that the following paths (along with any sub folders) are white listed.


%Program Files(x86)%/ [your product name]

%Program Files%/ [your product name]



%appdata%\Microsoft\Windows\Start Menu\Programs\Startup


How did we do?

Diagnosing login problems using the new DDGetSID CLI tool

Troubleshooting your DeskDirector Portal installation