Creating a Ticket
Creating a ticket is simple in Tech, and shouldn't be too different to creating a ticket in your PSA.
Just head to the New Ticket menu item and fill out the fields
The required fields for ConnectWise are:
The required fields for Autotask are:
As part of creating a ticket you can upload files. These will always be public (they will be visible in Portal), and will be attached after the ticket is created.