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Mastering Markdown

Jason He Updated by Jason He

What is Markdown?

Markdown is a way to style text on the web. You control the display of the document; formatting words as bold or italic, adding images, and creating lists are just a few of the things we can do with Markdown. Mostly, Markdown is just regular text with a few non-alphabetic characters thrown in, like # or *.

You can use Markdown in many of DeskDirector's features:

  • Task List / Task Template
  • Form
  • Ticket Description and Comment

PSA Support

ConnectWise supports markdown. Their new HTML editor for ticket notes and time entry is actually a Markdown editor and saves tickets in Markdown internally. ConnectWise, however, may not support some of the advanced Markdown formats, such as tables.

Autotask supports HTML inside its own interface, but its API only supports plain text. Since the nature of Markdown, people can still read it without major difficulty.

How to use Markdown

Markdown is straightforward to learn, and can even be useful in contexts outside of DeskDirector for organising your personal notes. We recommend reading through the guide here: Mastering Markdown.

How did we do?

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