Send emails with Office 365

Andy Chen Updated by Andy Chen

Emails sent from DeskDirector to your customers can be configured to use an Office 365 email account. This article guides you through the setup process.

Before You Start

  • Account must have an Office 365 mail enabled license assigned
  • Emails will be sent as the Primary Email Address

Setup Guide

1. Go to the System > Email - Microsoft in the DeskDirector Admin console which you can access from:

https://{your deskdirector company} (e.g.

2. From there click on the Grant Consent button to add your account. This ask you to enter the email you want to use when sending email.

3. After click grant consent button, it will lead you to sign in screen. From the sign in screen, fill in the credentials for the account you want to add.

4. Review the permission required and click Accept.

5. Once you accepted the permission requested, you browser will be redirected back to DeskDirector Admin console. From there, you can verify the the email address that was setup to set emails from.

To remove an account, click the Revoke Consent button.

If you want to add a different account, you may need to signed out the account you have signed in from

How did we do?

SMTP / Email Settings