Troubleshooting DeskDirector Connection Issues

Niamh Ferns Updated by Niamh Ferns

Service IP Addresses

Depending on your location, we would have built your instance on a server close to where you operate. To figure out which you are on, you can open a console and use the following command:

ping <your subdomain here>.deskdirector.com

Troubleshooting Custom Domains

Please note, any DNS records you setup should be CNAME records pointing to your DeskDirector.com instance - do not point an A record to the IP.

If you are having trouble accessing DeskDirector through a Custom Domain, please first confirm whether you are able to access through <your subdomain>.deskdirector.com. If only your custom domain is not working, please log into your Admin Portal go to System > Custom Domain to confirm that it is still added.

In both instances, please reach out to the DeskDirector support team for further assistance.

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DeskDirector Desktop App - Installation Issues

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