Service Agent Change Log

Warwick Eade Updated by Warwick Eade

For every Service Agent update event, i.e. whenever the role, company and board access are changed for a Service Agent, DeskDirector will record this in an audit log.

The Audit Log is found under the Service Agent (Tech/Agents/Agent/Audit-Log)

The log contains the following

  • Time and date
  • Action
  • Outcome (success/failure)
  • IP address (when available)
  • Actor (who made the change)
  • Event Meta data

The Event Meta data will hold the details of the update :

The logs can be searched for the following events

  • Create
  • Update
  • Delete

How did we do?

Auditing and Analytics