Member Audit Logs

Niamh Ferns Updated by Niamh Ferns

This article is outdated and no longer updated. Please see our document on Auditing and Authentication for more.

For every Service Agent update event (i.e. whenever the role, company and board access are changed for a Service Agent), DeskDirector will record this in an audit log.

The members audit log can be found under the members settings (https://clientname.deskdirector.com/admin/v2/configs/tech/<members>/<member id>/audit-logs).

The log contains the following

  • Time and date
  • Action
  • Outcome (Success/Failure.)
  • IP address (If available.)
  • Actor
  • Event metadata
  • The event metadata will hold the details of the update in JSON form:
    1 National cloud for OAuth session is global
    2 Resolved user's information from Microsoft graph API.
    3 Jane Doe/User.Name@Company.inc try to login to admin console
    4 System found 2 members for OAuth login
    [
      {
        "name": "Jane Doe",
        "entityId": 111,
        "email": "User.Name@Company.inc"
      },
      {
        "name": "Jane Doe API",
        "entityId": 112,
        "email": "User.Name@Company.inc"
      }
    ]
    5 Member Jane Doe is valid
    {
      "entityId": 111,
      "name": "Jane Doe"
    }
    6 Authorize cookie issued
    {
      "rememberMe": false
    }

The logs can be searched for the following events

  • Create
  • Update
  • Delete

How did we do?

Contact