Portal and User Issues

User can't log in

Here are the most common causes as to why users can't log in to DeskDirector. Error code "Sorry, your account appears inactive" and "Couldn't find contact, if contact do exist, please check their ina…

Updated 2 years ago

User can't see All Tickets

This is one of the most common issues we get in Support. A User can't see "All Tickets" from their company. The main cause of this issue is that the user does not have the "All Tickets" permission ac…

Updated 1 year ago