Features

Enable/Disable Chat Callback Feature

The chat callback feature helps client portal users easily leave a message asking someone to get back to them. Turning on the feature will make the "Call Me Back" action available inside of the chat…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Enable/Disable Pre-Ticket Chat

Pre-Ticket chat is a way for users to chat to your technicians, without requiring them to create a ticket first. They will be asked for a short description of their problem. Then we will automatically create a ticket behind the scenes and launch them directly into a chat.

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Enable or Disable the 'Something Else' Option

The "Something Else" options comes enabled by default with your portal instance. If for any reason you wish to turn this option off at a global level and leave your end users with the exclusive choic…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Embedding Media as the Help Page

When users first log in to the DeskDirector Portal, you can show them a piece of media either to guide them how to use the portal, or any information you want to provide to them. This can be a video,…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

User Groups

Every company or organization has several ways to group their employees. Groupings can be per location, branch, teams, departments, roles and others. Initially, in DeskDirector, grouping was very lim…

Jason He
Updated 3 months ago by Jason He

File Storage

DeskDirector has been uploading ticket attachments through PSA's API. That approach can get basic functionality done. But as we seek to expand the functionality, we encountered barrier that's not fix…

Jason He
Updated 3 months ago by Jason He

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