Chat Session

A chat session is created when a user wants to chat with someone. Chat sessions have a well defined life-cycle which is based on statuses. A chat session can exist in 5 different statuses: waiting :…

Keison Tang
Updated 2 years ago by Keison Tang

Chat Session Manager

The chat session manager organises your chat requests so you can keep an eye on incoming chat requests as well as manage your chat windows. Opening the chat session manager. The chat session manager…

Andrew Lahikainen
Updated 2 years ago by Andrew Lahikainen

Cascading Override

The Cascading Override approach is used in several aspects in DeskDirector's configuration. This approach is defined that any global configuration is overridden by company level configuration, which…

Edcel Ceniza
Updated 2 years ago by Edcel Ceniza