Chat

Getting Started with DeskDirector Chat

DeskDirector Chat is only available in Portal V2. Click here for more information on this and how to turn it on.. This article outlines the steps you need to take to get started with DeskDirector Cha…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Handling Chat Requests

Via Tech Portal. Receiving chat requests. Chat request notifications appear on the top-left side of the DD Tech Portal You will only receive these notifications if you are available. See this article…

Andrew Lahikainen
Updated 3 months ago by Andrew Lahikainen

Viewing Chat History from the Tech Portal

There are instance where you need to go back and reference a past chat session. The most common reason for doing this is to follow up on an abandoned chat request to see if they left any messages. Yo…

Andrew Lahikainen
Updated 3 months ago by Andrew Lahikainen

Creating a Chat Session from the Tech Portal

Tech members can create chat sessions from a ticket at this stage and only if that ticket has an online contact assigned to the ticket. This is what's known as a push-chat, where a chat session is cr…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Changing your Presence

Tech Portal. It is possible to change your chat presence in the Tech Portal to Online , Away or Busy. You can easily do this by clicking on your avatar in the upper-right corner of the portal then se…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

"Pre-Ticket Chat" Feature

Pre-Ticket chat is a way for users to chat to your technicians, without requiring them to create a ticket first. They will be asked for a short description of their problem. Then we will automaticall…

Chris
Updated 3 months ago by Chris

"Call me Back" Feature

The "Call me Back" feature helps Portal users easily leave a message asking someone to get back to them. Turning on the feature will make the "Call Me Back" action available inside of the chat dialog…

Chris
Updated 3 months ago by Chris

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