Analytics

Monitoring Portal Usage

You can easily monitor and see the usage of your DeskDirector portal easily under Analytics > Portal in the admin console. On the Portal Usage page, you should see a graph that displays the number of…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Service Radar

With DeskDirector being a ticketing system, you'd want to monitor your tickets -- their idle time and age. This can be easily monitored using Service Radar. You can access this tool via the admin con…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Monitoring BiggerBrains Usage

As you may have already known, BiggerBrains integrates seamless to DeskDirector (see: Getting started with BiggerBrains ). It is also should also essential for you to be able to monitor BiggerBrains…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

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