Microsoft Flow (Power Automate)

Get started with the DeskDirector Power Automate Connector

Prerequisites. Before you can get started with our Power Automate Connector, you need to meet the following requirements: Have the correct Microsoft Power Automate licensing that allows you to use Pr…

Keison Tang
Updated 3 months ago by Keison Tang

Power Automate Administration

If you are new to Power Automate, there are there are some high-level concepts that you should be aware of in regards to administration. For more in-depth information, please refer to the Microsoft D…

Keison Tang
Updated 3 months ago by Keison Tang

Power Automate Template Gallery

We have created a collection of templates that showcase the DeskDirector connector and examples of things you can automate. The templates are a good starting point that you can extend further or use…

Keison Tang
Updated 3 months ago by Keison Tang

Featured Solution: Teams Ticket Discussion

Easily create ticket discussion threads in Microsoft Teams with our Power Automate Solution template. Simply tag a ticket from the Tech portal to create a thread. Adds a Teams thread deep-link in the…

Keison Tang
Updated 3 months ago by Keison Tang

Featured Solution: Ticket Briefing

Add automated briefing and debriefing notes for specific customer tickets with our Power Automate Solution template. Briefing notes are automatically added when the ticket is created. Debriefing note…

Keison Tang
Updated 3 months ago by Keison Tang

DeskDirector Connector Triggers

There are currently three triggers available in the DeskDirector connector: chat , ticket and workflow based. Basics. When you select a DeskDirector trigger, you will be presented with some fields. T…

Keison Tang
Updated 3 months ago by Keison Tang

Action: Create an email from template

How to use the 'Create an email from template' action.

Keison Tang
Updated 3 months ago by Keison Tang

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