Microsoft Flow

How to setup the DeskDirector Flow Connector

Currently, the DeskDirector Flow Connector is available to DD Dynamic customers only. The DeskDirector Flow Connector provides the triggers and actions you need to integrate DeskDirector to many othe…

Andy Chen
Updated 1 month ago by Andy Chen

How to share the DeskDirector Flow Connector

The DeskDirector flow connector is installed as a custom connector in the account you specified in the admin console. After the installation, the person who installed the connector can invite other u…

Andy Chen
Updated 1 month ago by Andy Chen

DeskDirector Flow Connector Reference

DeskDirector Flow Connector Reference. Triggers. When a ticket is created or updated This operation triggers a flow when a service ticket has been created or updated. It will skip any ticket that the…

Andy Chen
Updated 1 month ago by Andy Chen

DeskDirector Flow Connector Ticket Event Payload Reference

This article shows some of the common dynamic contents from the ticket events of the DeskDirector Flow Connector, for ConnectWise and Autotask. For example, the following image shows how to get the t…

Andy Chen
Updated 4 months ago by Andy Chen

Flow integration example - Microsoft Teams notifications

In this example, we will setup a flow that sends a notification to the assigned members when a contact replied this the ticket. This article shows you the one of the applications of the DeskDirector…

Andy Chen
Updated 5 months ago by Andy Chen

Flow integration example - workflow with user interactions

In this example, we will setup an approval flow that interacts with users. This article shows you the one of the applications of the DeskDirector Flow Connector. Follow this article to learn how to s…

Andy Chen
Updated 1 month ago by Andy Chen

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