DeskDirector Flow Connector Ticket Event Payload Reference

Andy Chen Updated by Andy Chen

This article shows some of the common dynamic contents from the ticket events of the DeskDirector Flow Connector, for ConnectWise and Autotask.

For example, the following image shows how to get the ticket's number from the trigger.

ConnectWise

Property

Type

Description

isVip

Boolean

Indicates if the ticket contact is a VIP

contact

User

The ticket contact

members

Array of User

The assigned members

ticket

Ticket

The basic information of the ticket

ticket entityId

Integer

The ticket's integer number ID

ticket name

String

The ticket's summary

ticket board

Entity

The ticket's board

ticket status

Entity

The ticket's status

ticket company

Entity

The company the ticket contact belongs to

ticket type

Entity

The ticket's type

ticket sub type

Entity

The ticket's sub type

ticket priority

Entity

The ticket's priority

formResult

requestType

approvers

Object

Object

Array of User

The form the ticket was created with

(New Ticket and approval events only)

contactNote

Object

The note received from a contact

(Contact Replied to Ticket event only)

memberNote

Object

The note received from a member

(Member Replied to Ticket event only)

timeEntry

Object

The time entry information

(Time Entry Added event only)

Autotask

Property

Type

Description

isVip

Boolean

Indicates if the ticket contact is a VIP

contact

User

The ticket contact

account

Entity

The company the ticket contact belongs to

resources

Array of User

The assigned resources

ticket

Ticket

The basic information of the ticket

ticket entityId

Integer

The ticket's integer number ID

ticket identifier

String

The ticket's string ID

ticket name

String

The ticket's summary

ticket queue

Entity

The ticket's queue

ticket status

Entity

The ticket's status

ticket ticketType

Entity

The ticket's type

ticket issueType

Entity

The ticket's issue type

ticket subIssueType

Entity

The ticket's sub issue type

ticket priority

Entity

The ticket's priority

ticket source

Entity

The ticket's source

formResult

requestType

approvers

Object

Object

Array of User

The form the ticket was created with

(New Ticket and approval events only)

contactNote

Object

The note received from a contact

(Contact Replied to Ticket event only)

memberNote

Object

The note received from a member

(Member Replied to Ticket event only)

timeEntry

Object

The time entry information

(Time Entry Added event only)

User

Property

Type

Description

entityId

Integer

The user's integer ID

name

String

The user's full name

email

String

The user's email address

Entity

An entity contains the basic information of a object, e.g. ticket board, ticket status, ticket company etc.

Property

Type

Description

entityId

Integer

The entity's integer ID

name

String

The entity's full name

How did we do?

DeskDirector Flow Connector Reference

Flow integration example - Microsoft Teams notifications

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