Task Lists

Introduction to Task Lists

Task lists are essentially checklists for tickets. Here are a few ways you can benefit from using task lists: Consistent and systematic approach to tickets : create and use a template to ensure your…

Keison Tang
Updated 3 months ago by Keison Tang

Task List Templates

Task list templates are reusable templates that can be attached to request types, or manually attached to a ticket by an agent. The template editor can be accessed in the Admin and Tech portals by me…

Keison Tang
Updated 3 months ago by Keison Tang

How to use Task Lists

Task list templates can be assigned to request types but you can also manually add task lists to tickets in the Tech portal. Adding task lists to tickets. In a Tech portal ticket, you will find the t…

Keison Tang
Updated 3 months ago by Keison Tang

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