Surveys

Managing Surveys

Surveys can be easily viewed and managed in your DeskDirector admin console. This is a simple built-in feature that can either be integrated into the Ticket Life Cycle, asking about a customer's over…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Creating Surveys in DeskDirector

There are two types of surveys that can be created in the DeskDirector admin console -- Ticket Surveys and Custom Surveys. Both type follow the same steps and just differ on the number of questions t…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Integrating Ticket Surveys into an Email Template

The default DeskDirector system email template already contains logic to display a survey button to the email sent when a ticket is closed (this is assuming ticket survey is activated for the board.…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Contact