Surveys

Managing Surveys

Surveys can be easily viewed and managed in your DeskDirector admin console. This is a simple built-in feature that can either be integrated into the Ticket Life Cycle, asking about a customer's over…

Edcel Ceniza
Updated by Edcel Ceniza

Creating Surveys in DeskDirector

There are two types of surveys that can be created in the DeskDirector admin console -- Ticket Surveys and Custom Surveys. Both type follow the same steps and just differ on the number of questions t…

Edcel Ceniza
Updated by Edcel Ceniza

Integrating Ticket Surveys into an Email Template

The default DeskDirector system email template already contains logic to display a survey button to the email sent when a ticket is closed (this is assuming ticket survey is activated for the board.…

Edcel Ceniza
Updated by Edcel Ceniza

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