Request Types

Setting up Request Type Items

While the below video demonstration uses an older version of DeskDirector it still includes relevant information to create request type items. Some features referenced in the video have moved around…

Edcel Ceniza
Updated by Edcel Ceniza

Request Type Ordering in the Client Portal

Request Type Ordering is only available to server version equal to or higher than 18.82.1. Request type's category and name can be re-ordered. To achieve that, you can put a number in front of catego…

Jason He
Updated by Jason He

Getting Started with Request Type Groups

Request type groups are a collection of (you guessed it right) request types which was introduced in v1.24 (admin/v2/configs/release-notes/admin/v1.24.1) of the DeskDirector admin console. Before req…

Edcel Ceniza
Updated by Edcel Ceniza