Request Types

Setting up Request Types

What are request types?. Request types are used by end-users to submit tickets to your portal. This article will take you through request types and how to configure them. To begin, login to your admi…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Request Type Ordering in the Client Portal

Request Type Ordering is only available to server version equal to or higher than 18.82.1. Request type's category and name can be re-ordered. To achieve that, you can put a number in front of catego…

Jason He
Updated 3 months ago by Jason He

Getting Started with Request Type Groups

Request type groups are a collection of (you guessed it right) request types which was introduced in v1.24 (admin/v2/configs/release-notes/admin/v1.24.1) of the DeskDirector admin console. Before req…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza

Contact