Template language for DeskDirector Email Template

Markup language - MJML. Mjml is a markup language designed to reduce the pain of coding a responsive email. You can find their documentation here. DeskDirector email template utilize both MJML markup…

Andy Chen
Updated by Andy Chen

Ticket Life Cycle

Ticket Life Cycle refers to the phase that a ticket goes through in DeskDirector -- from the moment it's created to when it's closed. Typically, when a ticket first gets created and submitted in the…

Edcel Ceniza
Updated by Edcel Ceniza


The tag system is an unrestricted way to categorize entities; you do not need to define anything before using it. DeskDirector allows you to manage tags on a variety of entities, including company, c…

Jason He
Updated by Jason He