Template language for DeskDirector Email Template

Markup language - MJML. Mjml is a markup language designed to reduce the pain of coding a responsive email. You can find their documentation here. DeskDirector email template utilize both MJML markup…

Andy Chen
Updated 2 years ago by Andy Chen

Ticket Life Cycle

Ticket Life Cycle refers to the phase that a ticket goes through in DeskDirector -- from the moment it's created to when it's closed. Typically, when a ticket first gets created and submitted in the…

Edcel Ceniza
Updated 2 years ago by Edcel Ceniza


The tag system is an unrestricted way to categorize entities; you do not need to define anything before using it. DeskDirector allows you to manage tags on a variety of entities, including company, c…

Jason He
Updated 1 year ago by Jason He