Template language for DeskDirector Email Template

Markup language - MJML. Mjml is a markup language designed to reduce the pain of coding a responsive email. You can find their documentation here. DeskDirector email template utilize both MJML markup…

Andy Chen
Updated 3 months ago by Andy Chen

Ticket Life Cycle

Ticket Life Cycle refers to the phase that a ticket goes through in DeskDirector -- from the moment it's created to when it's closed. Typically, when a ticket first gets created and submitted in the…

Edcel Ceniza
Updated 3 months ago by Edcel Ceniza