New Request Support UI

New Request Support UI

The new request support UI is for Portal 2 only. Click here for more information.

The new request support UI is a refresh to the ticket submission process.

How do I enable this?

You can turn on these new UI designs at a global level or per company.

Enabling the new UI globally will turn it on for ALL your companies and contacts, no exceptions.

To enable the new designs globally:

  • Head to the Company Configs page of your admin console
  • Click on the Branding button at the top of the page. These are your global branding settings
  • Check the Enable the new Request Support Interface checkbox

Alternatively you can pick and choose which companies will see the new UI.

To enable the new designs for a specific company:

  • Head to the Company Configs page of your admin console
  • Search for the company
  • Click on the Brand tab
  • Check the Enable the new Request Support Interface checkbox

What's new with this new UI?

The new UI brings a cleaner, simpler interface for your users to submit tickets.

Users will be presented with the option to create a new ticket

This screen has a short explanation of what creating a new ticket is.

A new and improved UI to navigate the various request types available

A "Something Else" option is available for your users in case they can't find what they are looking for.

The "Something Else" support option is designed to be a pre-configured "escape route" for your users when submitting a ticket.

When a user submits a ticket through this option, it will get submitted to the Default Board

A new and improved UI when filling out the request


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