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Unblock Application in Teams Admin Portal

Charles Warwick Eade Updated by Charles Warwick Eade

These steps are a pre-requisite of configuring the DeskDirector for Microsoft Teams App

A DeskDirector Administrator will need to unblock the application in their Teams Admin Portal before users can install it. After this, you can then install DeskDirector from your Teams app under the Apps tab or by clicking install under the Teams Integration page in the DeskDirector Admin Portal.

Once the Pre-requisite has been completed, follow the steps below:

  1. Each User/Agent that want's to use the app can grab it in the Apps tab in Teams.
  2. Optionally, agents can then set up tags that can be used when discussing tickets.
  3. Optionally, users can also set up notifications so that they are notified in Teams when they are added to a ticket or an update is placed.
External tenancies can also be enrolled in the system. This is for users outside the home server, typically IT support customers of Managed Services Providers

Why is the Teams App initially blocked?

The DeskDirector for Microsoft Teams App can only work once the API key and hostname of the home server have been entered.

Until this is done, users can request DeskDirector through the Teams store, but they cannot deploy it. This is by design to ensure a smooth end-user experience when installing the app.

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