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Pre-requisite - Unblock application in Teams Admin Portal

Charles Warwick Eade Updated by Charles Warwick Eade

A DeskDirector Administrator will need to unblock the application in their Teams Admin Portal before users can install it. Immediately after unblocking, the DeskDirector Teams app can be installed in the Home tenancy. The home tenancy is the one that is owned by the owner of the DeskDirector server.

Once the Pre-requisite has been completed, then..

  1. Users and agents can install the Teams app in channels.
  2. Agents can set up thread Tags
  3. Users can set up notifications.
  4. External tenancies can be enrolled in the system. This is for users outside the home server, typically IT support customers of Managed Services Providers

Why is the Teams App initially blocked?

The DeskDirector/Teams application can only work once the API key and hostname of the home server have been entered.

Until this is done, users can 'request' DeskDirector through the Teams store, but they cannot deploy it.

This is by design, users would get an unsatisfactory experience when they try to install the App

How did we do?

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