DD Portal

New Features and UI Designs

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4 articles by 2 authors


Client Security/Permissions Configuration

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5 articles by 1 author

Contact Creation Rule

DD Admin Console > General Configuration > Features > Contact Creation Rule. DeskDirector has mechanism to automatically create contacts. This provides our customers an easier onboarding option. To a…

Jason He
Updated 4 weeks ago by Jason He

Customer Closed Tickets.

Customers have the ability to mark their tickets as closed from within DD Portal. Configuration. This can be found on the Admin Console in the following location: SYSTEM > GENERAL CONFIGURATION > FEA…

Aaron Corney
Updated 8 months ago by Aaron Corney