Generative AI

​Ticket Summary for Tech Portal

Here we cover the ticket summary feature available for users that want to make use of DeskDirector's AI offering. Ticket summaries allow your techs to review ticket details at a glance, rather than having to read through every single response.

Andy Chen
Updated by Andy Chen

DeskDirector with Generative AI

This article will describe how to get up and running with AI in DeskDirector. AI in DeskDirector provides a powerful way to reduce workload on your service agents and provide value to your end users by allowing them to have their tickets resolved quicker.

Andy Chen
Updated by Andy Chen

Setting up AI Service Providers

AI service providers are the fundamental building block for your AI use in DeskDirector. Through service providers, you can add in models of your choice, whether it be OpenAI, in your Azure tenancy, or with Google.

Andy Chen
Updated by Andy Chen

AI Assistants in DeskDirector

AI Assistants provide a way to harness AI for frontline triage of tickets. This allows your users to get quick responses for simple issues rather than waiting around for an engineer. AI Assistants can also save your techs time by allowing them to focus on more complex work.

Andy Chen
Updated by Andy Chen

Custom Tools for AI Assistants

Custom tools allow you to extend the functionality of your AI assistants. They allow you to create plugins for your AI Assistants through the OpenAPI spec.

Andy Chen
Updated by Andy Chen

Knowledge Bases for AI Assistants

This article dives into knowledge bases in DeskDirector. Knowledge bases power your AI Assistants by providing them with information that they can use to assist your users.

Andy Chen
Updated by Andy Chen

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