Generative AI

DeskDirector with Generative AI

Introduction. DeskDirector now harnesses the power of generative artificial intelligence to enhance your ticketing system and support operations. This guide provides an overview on how to use these A…

Andy Chen
Updated by Andy Chen

Setting up AI Service Providers

Overview. DeskDirector supports integration with various generative AI service providers to enhance your ticketing system's AI capabilities. Before using any AI features in DeskDirector, you'll need…

Andy Chen
Updated by Andy Chen

Ticket Summary for Tech Portal

This documentation walks through how to set up and customize the Tech Ticket Summary feature for your tech portal. Step 1 - Setting up an AI Service Provider : Navigate to the AI Services settings pa…

Andy Chen
Updated by Andy Chen

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