Getting Started with DeskDirector
DeskDirector Portals
Browser Support
What is the DeskDirector Admin Portal?
What is the DeskDirector TECH Portal?
What is the DeskDirector Client Portal?
Desktop Portal
Managing Your Account
Pricing & Subscription Plans
Deskdirector - Sign up walk through
Managing your DeskDirector Subscription
Admin Essentials
Release Notes
Permissions & Feature Configuration (ConnectWise/Autotask Partners)
Automatic Contact Creation
The Developer Corner
DeskDirector Features Overview
Desktop Portal Version Differences
Logging in to DeskDirector
Managing Tickets with DeskDirector
User Profiles & Profile Pictures
Office Hours
How Searching Works
Embedding Help Page Media
Get started with the DeskDirector Power Automate Connector
Features
Portal Customization
Service Catalogue
Forms
Communication
Actionable Messages for Emails
Real-Time Chats
Notifications
Email Notifications
Email Template Engine
Surveys
Broadcasts
Generative AI
DeskDirector with Generative AI
Setting up AI Service Providers
AI Assistants in DeskDirector
Custom Tools for AI Assistants
Knowledge Bases for AI Assistants
Ticket Summary for TECH Portal
Set up Microsoft Foundry Agent Service with DeskDirector Portals
Advanced
Login & Authentication
Accounts and Companies
Contacts
Contact Groups
Approvals
Task Lists
The Learning Center
Tags
Custom Domains
File Storage
Portal Deep Linking
Service Dashboard
Auditing and Analytics
Integrations
ConnectWise
ConnectWise Custom Menu Item for DeskDirector Tech Portal
ConnectWise
ConnectWise Quotes & Invoices
ConnectBooster
ConnectWise - Avoid Aggressive Notifications
AutoTask
Switching or Merging PSAs
QuoteWerks
Wise-Pay
TimeZest
BiggerBrains
OneNote Notebooks
Integrations - Frequently Asked Questions
IT Glue
Microsoft Teams App
Introducing the DeskDirector for Microsoft Team App
Installing the Microsoft Teams App (Client Mode)
Installing the Microsoft Teams App (TECH Mode)
Setting up Tags for Teams Discussions (TECH Portal)
Branding the DeskDirector Teams App
DeskDirector Teams App Notifications
User Groups Integration with Microsoft Teams
Setting up Content Security Policy (CSP)
Advanced topic: Setting up Tech & Client Mode in the same tenancy
Integrating Microsoft Teams with DeskDirector Tech Portal
Smart Alerts for TECH Users
Microsoft Power Automate
Actions
Solutions
Power Automate Template Gallery
Featured Solution: Teams Ticket Discussion
Featured Solution: Ticket Briefing
Power Automate Administration
Power Automate Connector - Setting up your first flow
DeskDirector Power Platform Connector Reference
Troubleshooting
Troubleshooting via Web Developer Tools
Desktop Portal - Common Issues
Contact & Service Agent Impersonation
Diagnose Entities Tool
DeskDirector Desktop App - Installation Issues
Troubleshooting DeskDirector Connection Issues
Login & Authentication - Common Issues
Permissions & Access - Common Issues
Tickets & Chats - Common Issues
Approvals - Common Issues
Email & Email Delivery - Common Issues
PSA Entity Syncing - Common Issues
PSA Integration - Common Issues
ConnectWise Integration - Common Issues
Autotask Integration - Common Issues
ConnectWise Audit Trail - Exporting API Logs
Microsoft Teams App - Common Issues
Contact DeskDirector Support
Security
Glossary
Archived
Table of Contents
- All Categories
-
- PowerPlay Deployment Quickstart Guide
PowerPlay Deployment Quickstart Guide
Updated
by Niamh Ferns
Deployment Quick Start Guide
Estimated Time: 2 hours
In the videos below, we run you through everything needed to get PowerPlay up and running, and show you how to deploy Entra Sync Groups as your first solution.
Checklist
We've prepared a checklist for you to follow along. It contains all the steps you'll need to take in order to get everything up and running smoothly. We recommend you copy the checklist to somewhere local so you can cross off as you go and take notes as needed: CHECKLIST
Environment Provisioning and Setup Video Guides
Initial Setup & Preparation
- Install Microsoft Power Platform CLI
- Install a Microsoft Graph SDK
- Install PowerShell on Windows
- HTTP With Microsoft Entra ID > ManagePermissionGrant.ps1
Environment Provisioning
Post-deployment Steps - Connections
Post-deployment Steps - Environment Variables
Post-deployment Steps - Enabling Flows
You can find more information on the steps mentioned above in the articles below. These cover the ServOrg and CustOrg deployment steps in detail.
- Perform the pre-deployment checks
- Provision and Deploy your Service Provider and Customer Environments
- Complete the Post-deployment Steps
Sync Entra Groups - Video Guides
ALM Deployment
Connection References & Environment Variables
Cloud Flows
Sync Entra Groups Table
Configuring User Groups
You can find more information on the steps mentioned above in the articles below. This article covers the Sync Entra Groups solution deployment steps in detail.
Deploy the Sync Entra Groups solution
The guide linked above will show you how to do both the ALM and self-service deployments, so you can choose one that works for you.