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Notifications & Broadcasts

Niamh Ferns Updated by Niamh Ferns

Getting Started with Notifications & Broadcasts

Notifications

Notifications and broadcasts are a great way to keep track of activities in your DeskDirector instance. These two features work in tandem to delivery information to your end users about the activity going on surrounding their tickets and to alert them of any big news (like emergencies, new features, or big changes).

As a first step, you'll want to take a look at our document on notifications. This will guide you through setup, how notifications work in the client/tech portals, and how you configure notifications to fit your needs.

Broadcasts

As mentioned above, notifications go hand-in-hand with our Broadcasts feature. Broadcasts provide a convenient way for service agents to sent out vital information to end users that should not be missed. Broadcasts are notification that will stick around on a user's machine and cannot be dismissed.

Because broadcasts cannot be dismissed, they can lead to notification fatigue, so you may want to use these sparingly and only for critical information!

We also have some helpful documentation on broadcasts that will help you get up and running. It will show you how to create, send, and manage broadcasts and explain a bit on how they tie into DeskDirector's email features.

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