Reopen a Ticket

For ConnectWise Users. All you need to do is head to the Admin Console > System > Feature Configuration , and enter the status that you wish the ticket to go into when the client re-opens them. The s…

Andrew Lahikainen
Updated 4 months ago by Andrew Lahikainen

Clean Tickets

One of the most annoying things to deal with when working on tickets that arrive from an email connector is the amount of clutter present in a typical email. You have things like Microsoft safelinks,…

Andrew Lahikainen
Updated 1 year ago by Andrew Lahikainen