Portal for Windows

Getting Started with DD Portal

Getting started:. You can find the Desktop client by logging into your admin console and navigating to the Desktop Installer section.. Specify what you want to call the Desktop Application:. Follow t…

Andrew Lahikainen
Updated 2 months ago by Andrew Lahikainen

Installing DD Portal

Requirements. Windows 7 or later. NET Framework v4.5+. Overview of Installers. The Portal and all installers are 32-bit applications. The Program Files directory or Registry locations are always thei…

Andrew Lahikainen
Updated 2 months ago by Andrew Lahikainen

Diagnosing login problems using the new DDGetSID CLI tool

The new DDGetSID CLI tool is a command-line interface app developed to help you diagnose Windows client Active Directory login. Use this tool to: Find out a user's company SID. Diagnose auto-login is…

Andy Chen
Updated 2 months ago by Andy Chen

Antivirus Issues

In some cases we're seeing issues with Antivirus programs blocking the DD Portal Installation from completing. With programs such as WebRoot; the installation is being blocked with no message or noti…

Updated 1 year ago

Uninstall Script for DDPortal

Uninstalling DD Portal without the use of a script tends to leave a folder in the user's `C:\Users\username\AppData\Local\deskdirectorportal`. If installing the portal again with the MSI, the MSI loo…

Updated 7 months ago

DD Portal for Windows: LabTech Deployment Guide

This guide covers the basics of using LabTech to deploy DDPortal for Windows, you may have to add in or edit some steps depending on your environment. You can view or download this script here. Step…

Updated 1 year ago

DD Portal For Windows: N-central/N-able Deployment Guide

In order to be able to deploy DeskDirector Portal with N-central, you just need to follow this article. You might want to add or remove steps from the script as you see fit, but the overall body is a…

Updated 1 year ago

Troubleshooting your DeskDirector Portal installation

This documentation is outdated, we no longer provide an auto-updating client so many of these tips are not applicable. We're keeping this document here just in case people are still running old versi…

Updated 2 months ago

Differences Between Portal for Desktop v2 and v3

Portal v3 vs Portal v2 Portal v2 Pros: Auto-update: Any changes to desktop specific code (screenshots, AD auth, etc) will be deployed automatically. Auto-update Branding: Any logo, icon, or hotkey ch…

Jason He
Updated 2 months ago by Jason He