DDPortal for Windows

Diagnosing login problems using the new DDGetSID CLI tool

The new DDGetSID CLI tool is a command-line interface app developed to help you diagnose Windows client Active Directory login. Use this tool to: Find out a user's company SID. Diagnose auto-login is…

Andy Chen
Updated 1 day ago by Andy Chen

Branding Windows & macOS Portal Installers

This guide will show you how to brand and download your new DeskDirector Portal. Please note that changes in branding can take up to 24 hours to appear.. Go to the DD Portal Tab in your Admin Console…

Updated 7 months ago

DD Portal for Windows: Kaseya Deployment Guide

In order to be able to deploy DeskDirector Portal with Kaseya, you just need to follow this article. We have a script available here , all you need to do is change it to your deskdirector subdomain n…

Updated 7 months ago

Getting Started with DD Portal

Getting started:. You can find the Desktop client by logging into your admin console and navigating to the DD Portal Installer section.. Specify what you want to call the Desktop Application:. Follow…

Updated 11 months ago

Installing DD Portal

Legacy Portal Customers (14.x & 15.x) We highly recommend uninstalling any legacy versions before installing newer versions of the Portal. Requirements. Windows 7 or later. NET Framework v4.5+ (auto-…

Updated 2 months ago

Troubleshooting your DeskDirector Portal installation

Here are the main issues that you may run into with the DeskDirector Portal, and how to solve them Ran MSI and did nothing. The MSI won't show anything until you log out and then log back in. This is…

Updated 1 year ago

Antivirus Issues

In some cases we're seeing issues with Antivirus programs blocking the DD Portal Installation from completing. With programs such as WebRoot; the installation is being blocked with no message or noti…

Updated 1 year ago

Uninstall Script for DDPortal

Uninstalling DD Portal without the use of a script tends to leave a folder in the user's `C:\Users\username\AppData\Local\deskdirectorportal`. If installing the portal again with the MSI, the MSI loo…

Updated 3 months ago

Troubleshoot a login failure to the DeskDirector Client

For computers on a domain. Check the domain SID matches.. Verify that the domain SID from the DDGetSid tool and the one on the company configs page in the admin page match. The DDGetSid tool can be d…

Updated 7 months ago

Diagnosing login problems using the DDGetSID tool

This knowledge base article is no longer relevent. Please refer to Diagnosing login problems using the new DDGetSID CLI tool. You can download the DDGetISID tool here Below are links to the new DeskD…

Updated 3 weeks ago

DD Portal Terminal Server/Citrix

DD Portal Terminal Server/Citrix The DD Portal terminal server installation is very simple and as such does not have an auto update feature, unlike the normal DD Portal client, therefore it is only r…

Updated 6 days ago

DD Portal for Windows: LabTech Deployment Guide

This guide covers the basics of using LabTech to deploy DDPortal for Windows, you may have to add in or edit some steps depending on your environment. You can view or download this script here. Step…

Updated 1 year ago

DD Portal For Windows: N-central/N-able Deployment Guide

In order to be able to deploy DeskDirector Portal with N-central, you just need to follow this article. You might want to add or remove steps from the script as you see fit, but the overall body is a…

Updated 1 year ago

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