DeskDirector Forms and Request Types

​Getting started with DeskDirector Forms

For the legacy documentation click here. With DeskDirector forms you can have beautiful native forms which allow you to ask the right questions to your clients the first time round. If you have a Wuf…

Updated 3 months ago

Importing Wufoo Forms to DD Forms

Importing Wufoo Forms to DD Forms It's easy to import your Wufoo Forms to DD Forms. It can be done in 3 clicks Go to Forms menu in your DD Admin Console Click on the three dots/Import Wufoo Forms. Se…

Updated 11 months ago

DeskDirector Forms - Question Types in Detail

Question Types in Detail. Here is all the type of questions currently supported in DDForms. Text. Simple text input which is single-line by default. Check the “Long answer” box to make this multi-lin…

Serena Cappellini
Updated 2 months ago by Serena Cappellini

DeskDirector Forms - Webhooks

We are happy to announce that now DDForms supports Webhooks. What does this mean? It means that when a form is submitted, it can trigger any workflow you want via webhook. This means you can set up e…

Updated 1 year ago

Setting up Request Types

Request types are used by end-users to submit tickets. This article will take you through the configuration of request types. To begin, login to your admin console and hit 'Request Types' under 'Acce…

Updated 1 year ago

DeskDirector Forms - Dynamic Fields

Dynamic Field. Dynamic field is a new addition to the DeskDirector form family. It provides huge capability, however we designed it to give some restrictions on web service design. The reason behind…

Jason He
Updated 2 months ago by Jason He

Request Type Ordering

Request Type Ordering is only available to server version equal to or higher than 18.82.1. Request type's category and name can be re-ordered. To achieve that, you can put a number in front of catego…

Jason He
Updated 2 months ago by Jason He

Enable or Disable the 'Something Else' Option

The "Something Else" options comes enabled by default with your portal instance. By keeping this option open the end users will always be able to log a generic ticket, especially when they can't find…

Serena Cappellini
Updated 1 month ago by Serena Cappellini

DeskDirector Forms - Sections and Conditionals

For the legacy documentation click here. DeskDirector Forms - Getting started with DeskDirector Forms DeskDirector Forms - Detailed Question Types DeskDirector Forms - Importing Wufoo Forms Sections.…

Serena Cappellini
Updated 1 month ago by Serena Cappellini

Ticket Title Automation

DeskDirector Forms come with adaptive titles, which will allow you to populate the ticket's subject line with the most relevant information. It's designed to give both your tech team and your clients…

Serena Cappellini
Updated 3 months ago by Serena Cappellini

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