Portal

My customer is seeing deleted tickets in portal

DeskDirector actively syncs tickets from your PSA so that your customers can search and view tickets instantly in portal. When a ticket is deleted from your PSA, it may still exists in the cache in D…

Andy Chen
Updated 2 months ago by Andy Chen

Contact can't login portal, the contact is missing in admin console but it is in ConnectWise

This happens usually due to the lack of permissions of your integration API member. To verify you are having this issue, you can follow these steps. Get the missing contact's ID from ConnectWise. Go…

Andy Chen
Updated 2 months ago by Andy Chen

Contact