Authentication

​Enabling OAuth for DDPortal

OAuth is our latest login method for DDPortal, it allows end users to log in using their Office 365 credentials instead of using the Passwordless login or a username and password. Once you're done wi…

Updated 3 months ago

How User Authentication works in DeskDirector

DeskDirector uses two different methods to authenticate a user when it starts up the very first time. Inside an AD Domain (Only for Installed Versions of DeskDirector). The first method is used when…

Updated 1 year ago

Diagnosing Automatic Login Issues

Automatically logging in to DeskDirector is a feature that users and MSPs love. It means one less password, one less hassle, one less hurdle between you and the user. Occasionally this doesn't work b…

Updated 1 year ago

Logging in with a Username + Password

Setting or Resetting A DeskDirector Password To manually set a password for your contact to use: Navigate to your admin console and click on "Maintain Contacts" to bring up the Contact Configuration…

Updated 1 year ago

Logging in via URL

Global tokens can be used to automatically log your clients into the web version of DeskDirector. You can include these links to the web version inside your email templates so when your clients log a…

Updated 1 year ago

Logging in with Passwordless

Read the legacy documentation here.. Enable Passwordless in the Admin Console. The Passwordless feature is used as a backup if Active Directory login fails. It allows users to log in without needing…

Updated 3 months ago

Logging in with Active Directory

Read the legacy documentation here. * This authentication method is only available with our Desktop Client.. DeskDirector's Active Directory automatic login functionality works by using three compone…

Updated 1 month ago

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