Diagnosing login problems using the DDGetSID tool
You can download the DDGetISID tool from your admin console, under Companies at the Top-right hand corner
Below are links to the new DeskDirector SID diagnosis tool and a quick overview of its functions.
This can be used to troubleshoot issues with logging in to DeskDirector automatically using Active Directory.
The tool can be used to:
- Determine the SID of the current user (used to determine the person is from the correct company)
- Connect to Active Directory and obtain the user's email address (used to determine who they are in ConnectWise)
- Connect to the DeskDirector service and test logging in
An indepth article can be found at https://help.deskdirector.com/article/o1zz14l0sm-diagnosing-login-problems-using-the-new-ddget-sid-cli-tool