Diagnosing login problems using the DDGetSID tool

This knowledge base article is no longer relevent. Please refer to Diagnosing login problems using the new DDGetSID CLI tool

You can download the DDGetISID tool here

Below are links to the new DeskDirector SID diagnosis tool and a quick overview of its functions.

This can be used to troubleshoot issues with logging in to DeskDirector automatically using Active Directory.

The tool can be used to:

  • Determine the SID of the current user (used to determine the person is from the correct company)
  • Connect to Active Directory and obtain the user's email address (used to determine who they are in ConnectWise)
  • Connect to the DeskDirector service and test logging in

An indepth article can be found at https://help.deskdirector.com/article/o1zz14l0sm-diagnosing-login-problems-using-the-new-ddget-sid-cli-tool

How did we do?

Troubleshoot a login failure to the DeskDirector Client

DD Portal Terminal Server/Citrix