Known Issue: Permissions to HKLM registry

OUTDATED ARTICLE: THIS REFERS TO THE OLD VERSION OF THE CLIENT CONSOLE

We have discovered in very rare occasions an end user's registry permission configuration will prevent them from opening DeskDirector

DeskDirector relies on the end user having Read access to the following key in the registry

64bit Operating Systems
HKLM\Software\Wow6432Node\DeskDirector

32bit Operating Systems
HKLM\Software\DeskDirector

This key is created when DeskDirector is installed and will inherit permissions from the parent key.

You can check the permissions in Regedit.exe by Right Clicking the key and selecting Permissions as below



To resolve the issue we have created a small utility that you can run on the computer to fix this issue.

You can download it from here;
http://www.deskdirector.com/files/deskdirectorregfix.msi

This will need to be run with Admin rights to the PC in question, and could be run on many machines using your RMM tool of choice and by adding the /qn switch if needed.

deskdirectorregfix.msi /qn

 

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