"Ensure VIP ticket's priority" Feature
You are probably familiar with our VIP feature. Contacts marked as VIPs inside Deskdirector log tickets with the escalated VIP priority that you set under the General configurations tab.
However, not all users log tickets from the portal. If a ticket comes in from a different source, the VIP priority is lost and the VIP client's ticket is now treated the same as any other.
With the Ensure VIP ticket's priority feature, we can now make sure VIP clients are just that, VIP.
Regardless of the source of the ticket, we can now update it so it reflects the user's VIP priority and they are marked correctly.
All you need to set this up is go to your Admin Console > General Configurations > Features and tick the box below the VIP priority setup.