Logging into the Admin Console.
Your DD Admin Console URL.
This will be your standard Desk Director Web Portal URL with an /Admin suffix. Example:
My Web Portal URL: https://testcompany.deskdirector.com
Admin Console URL: https://testcompany.deskdirector.com/Admin
This will be your ConnectWise or AutoTask member login.
ConnectWise username confirmation.
Browse to your ConnectWise Web Portal - this will share the username used for Desk Director.
As shown above - I've confirmed my ConnectWise username is AaronC.
I will now use this as my login for the Admin Console:
Login Method 1: Magic Token
- Enter your ConnectWise or AutoTask username.
- Click "Send Magic Token"
- Check the email address associated with your CW/AT member.
- Enter the token provided by firstname.lastname@example.org (Check your spam folder just incase)
- Click "Sign In"
Login Method 2: Password
- Enter your Member Username for AT/CW
- Click "Login with Password"
- Enter the password you would normally user for your AT/CW web console
- Click "Sign in"